Mennyi idő havonta a százszor megoldott hiba?
Mennyi munkaidő megy el havonta olyan IT-problémákra, amik rendszeresen előfordulnak?
A ticket is not about the user seeking revenge – it’s more about keeping track of changes
„I’ve opened a ticket for it.”
The sentence that makes some IT people react as if a smoke grenade had been thrown into their midst.
