Systems that keep crashing, missing data, slow network and outdated infrastructure?

We provide reliable management of your company’s entire IT infrastructure or parts thereof. We ensure that your servers are always available, that your network operates quickly and reliably, and that the secure backup and continuous availability of your data are never an issue.

Our collaboration begins with an online or face-to-face meeting, during which we familiarise ourselves with your company’s operations and requirements. We then carry out an on-site and remote assessment, during which we compile documentation on the contracted infrastructure and related services. We identify the „pressure points” and key risks so that we can provide your colleagues with the support they need.

In the case of the operation of an entire infrastructure and network, the handover usually takes place within 2–4 weeks, but for larger or more complex infrastructures, it may take up to 3 months or even longer. In such cases, we take over operations gradually and in stages, and we invoice accordingly. Where a complex system is involved, we plan our collaboration accordingly to ensure a seamless transition.

Our official response time is a maximum of one hour from the time the customer raises an issue; however, according to our statistics, in most cases we respond within 5–15 minutes. We therefore usually quote an average response time of 20 minutes, although this may vary in more complex cases, of course.

Flexibility and transparency are among Manawize’s greatest strengths, something we often hear from our clients. We believe that true value lies in our commitment to addressing each client’s unique needs, and we always tailor our solutions to their specific requirements and vision. We do not rigidly stick to certain tools or solutions; if you have a bespoke system – or one with which we are less familiar – that you need to maintain, we will adapt to it and strive to ensure it is operated to the appropriate standard, regardless of the system’s complexity.

This means you don’t have to find the right reseller partner for each individual piece of equipment; instead, you can choose from the market based on your own specific needs, and we’ll work with you to help integrate these into your infrastructure.

We select the best solutions from our extensive partner network to provide comprehensive protection: endpoint protection, IDS/IPS systems, and 24/7 monitoring to track the status and behaviour of your entire infrastructure. We carry out weekly manual checks on our clients’ most critical systems and always follow the principle of least privilege when managing access. In all cases, we work in line with your requirements, whilst also taking GDPR and ISO 27001 requirements into account.

For most of our clients, we provide physical perimeter protection and client-side protection based on open-source solutions, at the very least, and we manage the full configuration and monitoring of these systems. If you require an audit or extra peace of mind, we can assist with more advanced, behaviour-based security solutions and carry out the necessary penetration tests to quantify the security of your system.

Our clients often use Fortinet FortiGate, Stormshield, SonicWall, Zyxel and pfSense firewalls.

You can decide this following an assessment and consultation. As a full team of experts, we can either take on your system administrator’s duties or complement them entirely. This decision is usually based on your specific requirements. With many of our partners, we work in symbiosis with their system administrator, whilst in other cases we take full responsibility for operations under one roof. Whatever your needs, we’re sure to find the right solution for you.

Our team is immediately alerted to any issues via our monitoring system and promptly informs customers that we have begun to resolve the fault. Once the problem has been resolved, we draw up a report detailing the cause of the fault, the troubleshooting process and, where appropriate, the steps required to prevent it from happening again in future.

As an ISO 27001-certified company, we ourselves place a high priority on compliance with the regulations of the information security framework. We also provide comprehensive support to audited companies in establishing secure and compliant IT systems. Our projects and operations are carried out in accordance with the relevant guidelines.

We can work alongside you as a partner through technological changes and administrative preparations, even as you prepare for your first ISO audit.

24-hour monitoring of systems prevents a number of critical issues. These include system downtime, overloads or even data loss. We provide continuous monitoring and, in most cases, resolve faults before they cause any disruption to our clients’ operations.

Following an assessment of your systems, we will draw up a detailed, comprehensive recommendation regarding the necessary upgrades or any replacements required to ensure more efficient and stable operation. Throughout our collaboration, we will keep you informed in a timely and detailed manner of any expansion plans and opportunities for development.

We have many years’ experience in operating on-premises, cloud and hybrid servers. When deploying a new system, our choice is always based on the client’s preferences and the most cost-effective solution that best meets their objectives.

Our clients often opt for hybrid environments, which offer the key benefits of both worlds whilst minimising the drawbacks, and without the costs associated with Amazon AWS, Google Cloud or Azure.