Your company IT issues - our our challenge

Our collaboration begins with a face-to-face meeting, during which we gain a deeper understanding of how your company operates and what its needs are. We then carry out on-site and remote assessments, during which we produce detailed documentation of the entire infrastructure and related services. We identify the key „pressure points” and risks within the IT environment so that we are fully prepared to take over operations. Based on this, we draw up the operations proposal and the initial operational plans. In addition, we develop recommendations for the vision for the first year, highlighting cost-effective development opportunities to ensure the system remains stable and reliable in the long term.

The handover usually takes place within 2–4 weeks, but in the case of larger or more complex infrastructures, it may take up to 3 months or even longer. In such cases, we take over operations gradually and in stages, and we invoice accordingly. In the case of a large-scale system, we plan our collaboration accordingly to ensure a seamless transition.

Our official response time is a maximum of one hour from the time the customer raises an issue; however, according to our statistics, in most cases we respond within 5–15 minutes. We therefore usually quote an average response time of 20 minutes, although this may vary in more complex cases, of course.

Flexibility and transparency are among Manawize’s greatest strengths, something we often hear from our clients – alongside speed, of course. We’re not flawless, but we believe that true value lies in the fact that we care about our clients’ individual needs and always tailor our solutions to their specific circumstances and ideas. We do not rigidly stick to certain tools or solutions; if a client has a bespoke product or system, we are willing to adapt, learn new systems, test them and document them. This means you don’t have to search for the right reseller partner; instead, you can choose from the market based on your own specific needs.

We select the best solutions from our extensive partner network to provide comprehensive protection: endpoint protection, IDS/IPS systems, and 24/7 monitoring to keep track of the status and behaviour of your entire infrastructure. We carry out weekly manual checks on our clients’ most critical systems and always adhere to the principle of least privilege when managing access. In all cases, we work in line with your requirements, whilst also taking GDPR and ISO 27001 requirements into account.

For most of our clients, we provide physical perimeter protection and client-side protection based on open-source solutions, at the very least, and we manage the full configuration and monitoring of these systems. If you require an audit or extra peace of mind, we can assist with more advanced, behaviour-based security solutions and carry out the necessary penetration tests to quantify the security of your system.

You can tell after a survey and consultation. As a whole team we can take care of the administrator's tasks, so we can fully complement them. We do not want to replace anyone, we leave it up to you.

To ensure the most effective troubleshooting, systems are documented and surveyed, and all responsible colleagues are familiar with them. Systems are monitored 24/7 by our monitoring solutions to detect resource and software problems and attacks. And once a week we run manual checks on all key services.

A dedicated project manager will keep in touch with you/your actions. Outside of projects, you can report bugs via email or bug tracking system, or by phone if necessary.