Are you fed up with the slow machines, from hacked email accounts and from lost files?

Your colleagues can send us a fault report regarding any issues they encounter. We can help identify and resolve client-side errors, slowdowns and odd behaviour.

Our collaboration begins with an online or face-to-face meeting, during which we gain a deeper understanding of how your company operates and what its needs are. We then carry out on-site and remote assessments, during which we compile detailed documentation of the contracted infrastructure and related services. We identify the key „pressure points” and risks on the user side so that we can provide your colleagues with the support they need.

Assistance may begin within a matter of days, but only if you use the Desktop Support service.

If you were to need to operate a full infrastructure and network at a later date, then the
The handover usually takes place within 2–4 weeks, but in the case of larger or more complex infrastructures, it may take up to 3 months or even longer. In such cases, we take over operations gradually and in stages, and we invoice accordingly. In the case of large-scale systems, we plan our collaboration accordingly to ensure a seamless transition.

Our official response time is a maximum of one hour from the time the customer raises an issue; however, according to our statistics, in most cases we respond within 5–15 minutes. We therefore usually quote an average response time of 20 minutes, although this may vary in more complex cases, of course.

Flexibility and transparency are among Manawize’s greatest strengths, something we often hear from our clients – alongside speed, of course. We’re not flawless, but we believe that true value lies in the fact that we care about our clients’ individual needs and always tailor our solutions to their specific circumstances and ideas. We do not rigidly stick to certain tools or solutions; if a client has a bespoke product or system, we are willing to adapt, learn new systems, test them and document them. This means you don’t have to search for the right reseller partner; instead, you can choose from the market based on your own specific needs.

We select the best solutions from our extensive partner network to provide comprehensive protection: endpoint protection, IDS/IPS systems, and 24/7 monitoring to keep track of the status and behaviour of your entire infrastructure. We carry out weekly manual checks on our clients’ most critical systems and always adhere to the principle of least privilege when managing access. In all cases, we work in line with your requirements, whilst also taking GDPR and ISO 27001 requirements into account.

For most of our clients, we provide physical perimeter protection and client-side protection based on open-source solutions, at the very least, and we manage the full configuration and monitoring of these systems. If you require an audit or extra peace of mind, we can assist with more advanced, behaviour-based security solutions and carry out the necessary penetration tests to quantify the security of your system.

You can decide this following an assessment and consultation. As a full team of experts, we can either take on your system administrator’s duties or complement them entirely. This decision is usually based on your specific requirements. With many of our partners, we work in symbiosis with their system administrator, whilst in other cases we take full responsibility for operations under one roof. Whatever your needs, we’re sure to find the right solution for you.

To ensure the most effective troubleshooting, we compile documentation and carry out assessments of the systems we operate, with which all relevant colleagues are familiar. Our monitoring solutions keep an eye on the systems 24 hours a day, detecting resource and software issues as well as attacks. Once a week, we carry out a manual check on all key services.